Effective Date: February 15, 2026 | Last Updated: February 15, 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “Agency,” or “you”) and AirUnit.io (“AirUnit,” “we,” “us,” or “our”) governing your access to and use of the AirUnit.io aviation operations management platform (the “Service”).
By accessing or using the Service, creating an account, or clicking “I Accept,” you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are accepting these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
If you do not agree to these Terms, you may not access or use the Service.
“Agency Data” means all data, information, records, and content that Customer or its Authorized Users upload, submit, store, or transmit through the Service, including but not limited to flight records, maintenance logs, pilot compliance records, personnel information, and operational data.
“Authorized Users” means Customer's employees, contractors, or agents who are authorized by Customer to access and use the Service under Customer's account.
“Service” means the AirUnit.io web-based aviation operations management platform, including all features, functionality, APIs, and related services.
“Subscription Term” means the period during which Customer has paid access to the Service as specified in the applicable subscription plan.
AirUnit.io provides a cloud-based software-as-a-service platform designed for law enforcement and public safety aviation units. The Service includes:
The Service is designed to assist with record-keeping and compliance tracking but does not replace professional judgment, regulatory compliance obligations, or official aviation maintenance and operations systems of record.
Customer retains all right, title, and interest in and to all Agency Data. AirUnit does not claim any ownership rights in Agency Data. Customer grants AirUnit a limited, non-exclusive license to access, use, and process Agency Data solely as necessary to provide the Service and as otherwise permitted under these Terms.
AirUnit retains all right, title, and interest in and to the Service, including all software, technology, documentation, and intellectual property rights therein. These Terms do not grant Customer any rights to AirUnit's intellectual property except the limited right to use the Service as expressly set forth herein.
AirUnit may collect and use aggregated, anonymized data derived from Customer's use of the Service for purposes of improving the Service, conducting research, and generating industry benchmarks. Such aggregated data will not identify Customer or any individual Authorized User.
AirUnit processes Agency Data in accordance with our Privacy Policy and, where applicable, any Data Processing Agreement executed between the parties. All Agency Data is stored on servers located in the United States.
AirUnit uses the following third-party sub-processors to provide the Service:
Customer authorizes AirUnit to engage these sub-processors. AirUnit will notify Customer of any material changes to sub-processors.
AirUnit implements and maintains appropriate technical and organizational security measures to protect Agency Data, including but not limited to: encryption of data at rest and in transit, role-based access controls, multi-factor authentication, automated backups, and database-level tenant isolation through Row-Level Security.
AirUnit will retain Agency Data for the duration of Customer's active subscription. Customer may export Agency Data at any time during the Subscription Term.
Upon termination or expiration of Customer's subscription, AirUnit will retain Agency Data for a grace period of ninety (90) days. During this grace period, Customer may request an export of Agency Data. Following the grace period, AirUnit will permanently delete all Agency Data within thirty (30) days, except as required to comply with legal obligations or resolve disputes.
Customer may request a complete export of Agency Data in standard formats (JSON, CSV) at any time during the Subscription Term or grace period. AirUnit will provide the export within ten (10) business days of the request.
In the event of a security incident or data breach that affects Agency Data, AirUnit will:
Customer agrees to promptly notify AirUnit of any suspected security incidents involving Customer's account credentials or Authorized Users.
AirUnit targets 99.5% uptime availability for the Service, measured on a monthly basis, excluding scheduled maintenance windows. Scheduled maintenance will be announced at least 24 hours in advance when possible.
AirUnit provides email-based support during normal business hours (Monday–Friday, 9:00 AM – 5:00 PM Eastern Time, excluding holidays). Enterprise customers may have access to enhanced support options as specified in their subscription agreement.
Customer agrees to use the Service only for lawful purposes and in accordance with these Terms. Customer shall not:
Customer agrees to pay all fees associated with the selected subscription plan. Fees are billed in advance on a monthly or annual basis as selected by Customer. All fees are non-refundable except as expressly provided in these Terms. AirUnit reserves the right to modify pricing with thirty (30) days' notice; price changes will take effect at the start of the next billing cycle.
These Terms are effective upon Customer's acceptance and continue until terminated. Subscription Terms automatically renew for successive periods of the same duration unless either party provides notice of non-renewal at least thirty (30) days before the end of the current term.
Customer may terminate the subscription at any time by providing written notice. Termination will be effective at the end of the current billing period.
Either party may terminate these Terms immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within thirty (30) days of receiving written notice.
Upon termination, Customer's access to the Service will cease. Sections 4 (Data Ownership), 6 (Data Retention), 12 (Disclaimers), 13 (Limitation of Liability), and 15 (General Provisions) survive termination.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AIRUNIT DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
THE SERVICE IS DESIGNED TO ASSIST WITH RECORD-KEEPING AND IS NOT A SUBSTITUTE FOR PROFESSIONAL AVIATION MAINTENANCE PRACTICES, REGULATORY COMPLIANCE SYSTEMS, OR OFFICIAL RECORDS REQUIRED BY THE FAA OR OTHER AUTHORITIES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AIRUNIT'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY CUSTOMER TO AIRUNIT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
IN NO EVENT SHALL AIRUNIT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
These limitations apply regardless of the form of action, whether in contract, tort, strict liability, or otherwise.
Customer agrees to indemnify, defend, and hold harmless AirUnit and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Customer's use of the Service; (b) Customer's breach of these Terms; (c) Customer's violation of any applicable law or regulation; or (d) any third-party claims related to Agency Data.
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles.
Any dispute arising out of or relating to these Terms shall be resolved through good-faith negotiation. If the parties are unable to resolve the dispute within thirty (30) days, either party may pursue resolution in the state or federal courts located in Pasco County, Florida.
AirUnit may modify these Terms at any time by posting the revised Terms on our website. Material changes will be communicated to Customer via email. Continued use of the Service after modifications become effective constitutes acceptance of the modified Terms.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms, together with the Privacy Policy, Data Processing Agreement, and any applicable subscription agreement, constitute the entire agreement between the parties regarding the subject matter hereof.
Customer may not assign these Terms without AirUnit's prior written consent. AirUnit may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.
For questions about these Terms of Service, please contact: